ServiceNow Developer ITSM + FSO

Job Position: ServiceNow Developer – ITSM + FSO

Work Location: Noida / Pune / Hyderabad.

Experience: 5 to 12+ Years

Mandatory Keywords: ServiceNow, FSO, FSM, Field Service Operations, Work Orders, Dispatching, Scheduling, Mobile Agent, CMDB, ITSM, CSM, Flow Designer, Integration Hub, REST API, JavaScript, CSA, CAD.

Key Responsibilities

• Design, develop, and implement ServiceNow FSO solutions based on business requirements.

• Configure and customize Work Orders, Work Order Tasks, Agent Mobile App, Dispatching, Scheduling, Territories, and Workforce Management.

• Develop and customize ServiceNow applications using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.

• Configure and maintain FSO data models, scheduling policies, assignment rules, and resource management.

• Integrate FSO with ITSM, CSM, CMDB, and third-party applications.

• Develop REST/SOAP integrations and APIs.

• Create and maintain Service Catalog items, workflows, and automation processes.

• Perform troubleshooting, debugging, and performance optimization.

• Collaborate with business stakeholders, architects, and cross-functional teams.

• Participate in code reviews and ensure adherence to ServiceNow best practices.

• Support UAT, production deployments, and post-production activities.

Required Skills

ServiceNow Modules

• Field Service Operations (FSO) - Mandatory

• Customer Service Management (CSM)

• IT Service Management (ITSM)

• Configuration Management Database (CMDB)

• Workforce Optimization (Preferred)

Technical Skills

• Business Rules

• Client Scripts

• Script Includes

• UI Policies

• UI Actions

• Flow Designer

• IntegrationHub

• Catalog Development

• Service Portal

• REST APIs

• SOAP Web Services

• JavaScript

• Glide APIs