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Job Description
About CloudLabs:
CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.
Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.
With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.
Please write & follow us here:
Website: cloudlabsit.com
LinkedIn: CloudLabs Inc
Email us: [Confidential Information]
What we offer:
- We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
- Flexible remote work.
- Competitive pay package.
- Attractive policy, medical insurance benefits, industry leading training.
- Opportunity to work remotely is available.
Experience Required: Minimum 5-8 years of hands-on ServiceNow development experience.
Job Location: India
Job Type: Remote (Contract Position – 6 months)
Preferred Qualifications:
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- 5-8 years of hands-on ServiceNow development experience.
- Minimum of two end-to-end ServiceNow ITSM implementation projects in enterprise environments.
- Strong expertise in ServiceNow ITSM modules including Incident, Request, Change, Problem, Knowledge, CMDB, and Service Catalog.
- Extensive experience developing workflows, business rules, client scripts, UI policies, Script Includes, and Flow Designer automations.
- Strong JavaScript, ServiceNow Glide API, Service Portal, HTML, CSS, and AngularJS skills.
- Experience building custom applications and scoped applications within the ServiceNow platform.
- Experience integrating ServiceNow with enterprise applications using REST APIs, SOAP services, IntegrationHub, and MID Server technologies.
- Strong understanding of platform governance, security, and ServiceNow development best practices.
- Excellent communication and collaboration skills supporting cross-functional teams.
Preferred Skills:
- Experience implementing employee-facing request management, approval workflows, and lifecycle processes within ITSM.
- Strong understanding of Service Catalog development, Record Producers, Catalog Items, and fulfillment workflows.
- Experience with ServiceNow Flow Designer, IntegrationHub, and Automation Engine capabilities.
- Experience creating dashboards, reports, and performance metrics within ServiceNow.
- Familiarity with ITIL frameworks and enterprise service management practices.
- Working knowledge of ServiceNow HR Service Delivery (HRSD) is desirable but not required, enabling flexibility to support multiple product teams when needed.
- Experience troubleshooting platform issues, performance bottlenecks, and integration failures.
- Knowledge of ServiceNow DevOps, Source Control, Update Sets, and release management processes.
- Ability to create technical design documents, solution architecture diagrams, and implementation documentation.
- Experience working in Agile delivery environments with global stakeholders.
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, or Application Developer certification are preferred but not required.
More Info
Key Skills
MID Server technologies
ServiceNow ITSM modules
ServiceNow development
Service Portal
Script Includes
IntegrationHub
Flow Designer automations
ServiceNow Glide API
About Company
