ServiceNow Developer ITSM (Change & Release Management) | Remote | PAN India | Immediate Joiner

Job Title: ServiceNow Developer – ITSM (Change & Release Management)

Experience: 5 – 8 Years

Locations: Remote

Key Responsibilities

• Configure and customize ServiceNow ITSM modules, primarily Change Management and Release Management.
• Design and implement workflows using Flow Designer and Workflow Editor.
• Develop and maintain risk-based approval processes and routing mechanisms.
• Implement Change Lifecycle Automation and Release Management processes.
• Configure Standard, Normal, Emergency, and Major Change workflows.
• Develop dashboards, reports, and KPI metrics for operational visibility.
• Create Catalog Items, Record Producers, UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs.
• Configure notifications, SLAs, approvals, and escalation workflows.
• Support UAT, deployment activities, hypercare, and production support.
• Collaborate with architects and stakeholders to implement OOTB-first solutions.
• Participate in instance upgrades and platform enhancements.
• Ensure adherence to ITIL best practices and governance standards.

Mandatory Skills

ServiceNow Platform

• ServiceNow ITSM Development
• Change Management
• Release Management
• Incident Management
• Problem Management
• Service Catalog

Development

• Flow Designer
• Workflow Editor
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• ACLs

Reporting & Automation

• Performance Analytics
• Dashboards
• Reports
• Notifications
• SLA Configuration

Scripting

• JavaScript
• GlideRecord
• GlideAjax
• ServiceNow APIs

ITIL Knowledge

• Change Management
• Release Management
• CAB Process
• Risk Assessment
• Approval Workflows

Preferred Skills

• ServiceNow CSA Certification
• CAD Certification
• ITIL Foundation Certification
• Experience with IntegrationHub
• REST/SOAP Integrations
• Agile/Scrum Methodology
• ServiceNow Upgrade Experience

Must Have Experience

Candidates should have hands-on experience in:

Change Management Implementation

Release Management Configuration

Flow Designer Development

Workflow Automation

Approval Workflows

Reporting & Dashboards

ServiceNow Scripting

ITSM Module Development

Ideal Profile

• 5–8 years ServiceNow experience.
• Strong ITSM Development background.
• Hands-on Flow Designer expertise.
• Experience in Change & Release implementation projects.
• Comfortable with JavaScript and ServiceNow scripting.
• Experience working with business stakeholders and solution architects.