ServiceNow Developer- ITOM

Hello All,

Greetings from Tesslogs!!

We are looking for an experienced Senior ServiceNow Developer to drive the design, development, and implementation of ServiceNow ITOM, CMDB, Discovery, and Service Mapping solutions.

Client: GUI

Exp: 6+ years

Noticeperiod: Immediate

Location: PAN India

Key Responsibilities

• Lead the design, development, and configuration of ServiceNow ITOM and CMDB solutions.
• Provide technical leadership, guidance, and mentoring to ServiceNow developers.
• Design and maintain CMDB data models, CI classes, relationships, identification rules, and reconciliation processes.
• Implement and support CSDM 4.0/5.0 aligned CMDB architecture and governance.
• Configure, troubleshoot, and optimize ServiceNow Discovery and Service Mapping capabilities.
• Manage Azure cloud discovery and integration with ServiceNow.
• Develop and support custom applications, integrations, workflows, and Flow Designer solutions.
• Perform code reviews and enforce ServiceNow development standards and best practices.
• Participate in sprint planning, effort estimation, technical design reviews, and backlog refinement.
• Collaborate with architects, business analysts, testers, and stakeholders to deliver business solutions.
• Ensure CMDB data quality, governance, compliance, and operational excellence.
• Troubleshoot complex platform and integration issues.

Required Skills

• 8+ years of hands-on ServiceNow development experience.
• Strong expertise in:
• ITOM
• CMDB
• Discovery
• Service Mapping
• CSDM 4.0/5.0
• Extensive experience with:
• JavaScript
• Glide APIs
• Script Includes
• Business Rules
• Client Scripts
• Flow Designer
• IntegrationHub
• REST/SOAP Integrations
• Strong understanding of:
• CMDB Governance
• CI Modeling
• Data Quality Management
• Identification & Reconciliation Engine (IRE)
• Experience with Azure Cloud environments and cloud discovery.
• Strong debugging, troubleshooting, and analytical skills.
• Experience leading technical teams in Agile/Scrum environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS – Discovery
• ServiceNow CIS – Service Mapping
• Additional ITOM certifications are an advantage.

Preferred Experience

• Enterprise-scale ServiceNow implementations.
• CMDB transformation and modernization projects.
• ITOM maturity and automation initiatives.
• Cloud infrastructure discovery and service mapping.
• Large-scale integration and workflow automation projects.

Best Regards,

Gahana

[Confidential Information]

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