ServiceNow – E-Bonding Integration Specialist
Location: Remote
Experience: 8+ years
Job Type: Full-time
Responsibilities:
- Design, develop, configure, and support ServiceNow e-Bonding integrations with external ITSM platforms.
- Develop and maintain REST/SOAP integrations using ServiceNow Integration Hub, Scripted REST APIs, and Import/Export APIs.
- Design and implement bidirectional synchronization for incidents, requests, changes, CMDB, comments, work notes, and attachments.
- Develop and customize Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Integration Hub spokes.
- Configure OAuth, API authentication, and secure integration patterns.
- Implement attachment synchronization using the standard ServiceNow Attachment API and other supported integration mechanisms.
- Develop field mappings, state mappings, and transformation logic between ServiceNow and external systems.
- Troubleshoot integration failures, API issues, authentication errors, and data synchronization problems.
- Work closely with middleware teams (Boomi, MuleSoft, iHub, or equivalent) to support end-to-end integration flows.
- Participate in integration workshops, technical design discussions, API reviews, and solution documentation.
- Prepare technical design documents, field mapping documents, API specifications, and deployment guides.
- Perform unit testing, integration testing, and support User Acceptance Testing (UAT).
- Follow ServiceNow development best practices and maintain solution quality throughout the implementation lifecycle.
Qualifications:
- 5+ years of hands-on ServiceNow development experience.
- Strong expertise in ServiceNow ITSM modules, including Incident, Request, Change, Problem, and CMDB.
- Experience developing ServiceNow integrations using REST APIs, SOAP APIs, Integration Hub, and Scripted REST APIs.
- Strong knowledge of JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Experience with OAuth, REST authentication mechanisms, and API security.
- Experience integrating ServiceNow with external enterprise applications and ITSM platforms.
- Strong understanding of JSON, XML, HTTP methods, and API troubleshooting.
- Experience with attachment handling, comments synchronization, and state mapping across integrated systems.
- Excellent analytical, troubleshooting, and communication skills.
- Experience working in Agile delivery environments.
Preferred Skills:
- ServiceNow-to-ServiceNow e-Bonding implementations.
- Integration with third-party ITSM platforms.
- Bidirectional synchronization of Incident, Request, Change, CMDB, comments, and attachments.
- Enterprise API integration and middleware-based solutions.
