ServiceNow developer-HRSD

About the job

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business outcomes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.

As part of the multibillion-dollar CKA Birla Group, Birlasoft, boasting a team of 12,500+ professionals, is committed to carrying forward the Group's illustrious 162-year legacy. At our core, we prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, ensuring our commitment to building not just businesses but inclusive and sustainable communities.

Join us in shaping a future where technology aligns seamlessly with purpose.

Job Description – Senior ServiceNow Developer

Role Summary

We are looking for a highly experienced Senior ServiceNow Developer who can lead technical design, development, integrations, platform governance, and solution architecture across multiple ServiceNow modules.

Experience-6-10 Years of overall IT experience with 5+ Years of ServiceNow Development experience.

Location-Noida

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Discovery & Service Mapping (CIS-DF)
• At least one additional CIS Certification (ITSM, HRSD, ITOM, SecOps, GRC/IRM preferred)

Mandatory Skills & Experience

Platform Expertise

• Deep understanding of ServiceNow architecture and best practices.
• Proven experience in designing scalable enterprise solutions.
• Expertise in:
• Flow Designer
• Integration Hub
• Scoped Applications
• Scripted APIs
• Service Portal / Employee Center
• Platform Security
• ACL Design
• Performance Optimization

ServiceNow Modules

ITOM

• Discovery
• Service Mapping
• Event Management
• CMDB Governance
• MID Server Architecture

GRC / IRM

• Risk Management
• Compliance Management
• Policy Management
• Audit Management

SecOps

• Vulnerability Response
• Security Incident Response

Integration Expertise

Technical Leadership

• Lead technical solution design workshops.
• Perform code reviews and enforce development standards.
• Mentor junior developers.
• Estimate effort and participate in solution architecture discussions.
• Drive platform governance and best practices.

Responsibilities

• Design and implement enterprise-level ServiceNow solutions.
• Lead complex integrations and automation initiatives.
• Provide technical leadership across multiple ServiceNow workstreams.
• Collaborate with business stakeholders and solution architects.
• Support platform strategy, upgrades, data migrations, and instance management.
• Ensure solution scalability, security, and maintainability.

Preferred Skills

• ServiceNow ATF (Automated Test Framework)
• DevOps / CI-CD implementation
• Domain Separation experience
• Multi-instance architecture
• Service Mapping & CMDB Governance
• Event Management and AIOps exposure
• ServiceNow AI/GenAI capabilities

Key Competencies

• Strong Communication Skills
• Stakeholder Management
• Problem Solving and Troubleshooting
• Technical Leadership
• Solution Design and Architecture
• Team Mentoring and Collaboration

Preferred Soft Skills – Senior ServiceNow Developer

• Excellent stakeholder management and communication skills.
• Strong leadership and mentoring capabilities for guiding junior developers.
• Ability to lead technical workshops and solution design discussions.
• Strong consulting mindset with the ability to influence technical and business decisions.
• Excellent analytical thinking and complex problem-solving skills.
• Ability to balance business requirements with technical best practices.
• Strong decision-making and conflict resolution skills.
• Proven ability to work independently while managing multiple projects and priorities.
• Strong presentation and documentation skills.
• Strategic thinking with a focus on scalability, governance, and long-term platform health.
• Client-facing experience with the ability to build trusted relationships.
• Continuous learning mindset with enthusiasm for adopting new ServiceNow technologies and platform capabilities.