ServiceNow Developer

About Company

HCLSoftware, founded in 2019, is the software business division of HCLTech. We develop, market, and sell software products across various categories, including Business & Industry Applications, Cybersecurity, Data & Analytics, AI & Intelligent Operations, Sovereign Collaboration, Total Experience, and Specialized Software.

We drive customer success through continuous product innovation, serving over 20,000 organizations, including many Fortune 100 and Fortune 500 companies. We are also a proud partner of Scuderia Ferrari.

As a fast-growing, $2B+ software business, we have an incredible global workforce of 8,000+ employees. Join us and make an impact from Day 1—this is an exciting time to be part of HCLSoftware as we expand, invest, and grow!

We are seeking a skilled ServiceNow Developer with 5–10 years of experience to join our team in Noida. The ideal candidate will have strong hands-on experience in IT Service Management (ITSM), including CMDB, and proven development skills in ServiceNow scripting and configuration.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions aligned with business requirements.
• Configure and customize core ITSM applications, including Incident, Change, Problem, and CMDB.
• Develop and maintain Business Rules, Script Includes, ACLs, and Client Scripts.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform stability, performance, and adherence to best practices.
• Conduct unit testing, troubleshooting, and support for ServiceNow applications.
• Document technical designs, configurations, and processes.

Required Skills & Experience:

• 4–10 years of hands-on experience as a ServiceNow Developer.
• ServiceNow Expertise: Hands-on experience with the ServiceNow platform, particularly in ITSM modules.
• Technical Proficiency: Strong knowledge of ServiceNow Development including: Business Rules, ACLs, Script Includes, Scripting (JavaScript Glide APIs).
• Integration Experience: Proven experience integrating ServiceNow with external systems using REST/SOAP APIs.
• Process Knowledge: Familiarity with ITIL processes.
• Analytical Skills: Strong problem-solving skills and the ability to analyze complex requirements.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.

Good to have:

• Knowledge of HR Service Delivery (HRSD).
• Exposure to IT Operations Management (ITOM) modules.
• Familiarity with ServiceNow Workspaces.