- Help design, build and continuously improve the clients online platform.
- Research, suggest and implement new technology solutions following best practices/standards.
- Take responsibility for the resiliency and availability of different products.
- Be a productive member of the team.
Location: Bangalore or Noida (3 days a week WFO)
Requirements
- Skilled and motivated ServiceNow Developer to design, develop, and implement scalable solutions on the ServiceNow platform.
- Strong technical expertise across ServiceNow modules, scripting, and integrations, along with a solid understanding of ITSM processes.
- Design, develop, and customize applications within the ServiceNow platform
- Implement and support modules such as ITSM, ITOM, HRSD, and CSM
- Develop and maintain workflows, business rules, client scripts, UI policies, and UI actions
- Build and manage Service Catalog items and automate processes using Flow Designer
- Integrate ServiceNow with external systems via REST and SOAP APIs
- Perform platform upgrades, enhancements, and routine maintenance
- Troubleshoot and resolve issues to ensure optimal system performance
- Collaborate with stakeholders to gather, analyze, and translate business requirements
- Adhere to best practices across development, testing, and deployment
- Actively participate in Agile/Scrum ceremonies and deliver sprint commitments
- Strong experience in ServiceNow development and administration
- Proficiency in JavaScript, Glide scripting, and ServiceNow APIs
- Hands-on experience with ITSM modules (Incident, Problem, Change, etc.)
- Working knowledge of Flow Designer and Integration Hub
- Experience in building REST and SOAP integrations
- Solid understanding of database concepts and data modeling
- Familiarity with Agile methodologies, particularly Scrum
- Strong analytical, problem-solving, and communication skills
- Experience with additional modules such as ITOM, HRSD, or CSM
- Knowledge of CMDB and ServiceNow Discovery
- Exposure to UI Builder and Service Portal
- Familiarity with CI/CD tools and version control systems
- ServiceNow certifications (CSA, CAD, CIS) are an advantage
Benefits
- A challenging, innovating environment.
- Opportunities for learning where needed.
