Job Summary
We are looking for a motivated and skilled
ServiceNow Developer – Strategic Portfolio Management (SPM) to support the design, configuration, and enhancement of SPM solutions on the ServiceNow platform. This role focuses on
Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and reporting, enabling teams to deliver work aligned with business strategy.
This position is ideal for a developer who has strong ServiceNow fundamentals and wants to grow into enterprise-scale portfolio and agile transformation initiatives.
Key Responsibilities
ServiceNow SPM Configuration & Development
- Configure and customize ServiceNow SPM modules including Demand, Project, Agile, Resource, and Financial Management.
- Develop and maintain ServiceNow components such as:
- Business Rules, Client Scripts, Script Includes
- UI Policies, Workflows, Flow Designer
- Support enhancements to portfolio, demand, and project intake processes.
Business & Agile Collaboration
- Work with business analysts, project managers, and product owners to understand functional requirements.
- Support Agile and hybrid delivery models within ServiceNow SPM.
- Participate in SCRUM ceremonies and sprint planning sessions.
Automation & Process Improvement
- Assist in identifying opportunities for process automation and standardization.
- Support implementation of best practices for demand prioritization, project tracking, and portfolio visibility.
- Help improve data quality and reporting accuracy across SPM modules.
Testing, Deployment & Support
- Assist with User Acceptance Testing (UAT), defect resolution, and release support.
- Troubleshoot issues and provide production support for SPM-related functionality.
- Maintain documentation for configurations, enhancements, and operational processes.
Learning & Platform Growth
- Stay current with ServiceNow SPM features, upgrades, and product roadmap.
- Actively develop skills toward advanced SPM capabilities and certifications.
- Collaborate with senior developers and architects to learn design and scaling patterns.
Future Growth & Career Roadmap
This role is designed to grow into:
- Senior SPM Developer → Lead Developer → ServiceNow SPM Architect
- Exposure to:
- Enterprise Agile Planning (EAP)
- Value Stream Management
- Portfolio financial forecasting and investment planning
- Executive dashboards and KPI frameworks
- Integrations with ITSM, ITOM, HRSD, and APM
- Gradual involvement in roadmap planning, governance models, and automation strategy
Qualifications & Skills
Experience & Certifications
- 2–5 years of experience with ServiceNow development or administration.
- Hands-on exposure to ServiceNow SPM / PPM modules (project, demand, agile preferred).
- ServiceNow Certified System Administrator (CSA) – Required or in progress.
- ServiceNow Certified Application Developer (CAD) – Preferred.
- Agile/Scrum or ITIL knowledge is a plus.
Technical Skills
- Working knowledge of:
- JavaScript within ServiceNow
- Flow Designer & Workflow Editor
- Reporting & dashboards
- Basic understanding of project, portfolio, and agile delivery concepts.
- Exposure to integrations or data imports is an advantage.
Soft Skills
- Strong problem-solving and analytical skills.
- Good communication and collaboration abilities.
- Willingness to learn, take ownership, and grow within the platform.
- Able to manage multiple tasks in a fast-paced environment.
Why Join Us
- Work on enterprise-level ServiceNow SPM solutions.
- Clear growth path into senior and architect roles.
- Hands-on exposure to strategic planning and agile transformation.
- Supportive team culture with mentoring and certification opportunities.
- Competitive compensation and benefits.
