Servicenow Developer

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.

Service Now Developer

Develop clear and concise technical & process documentation

Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption

Custom development, configuration and testing, including developing customizations in ServiceNow to meet project objectives and business needs

Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades

Manage the setup, administration and configuration of Field System Support applications and tools

Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation

Install and troubleshoot additional operating system software that is FSS specific to maintain the FSS Intranet site to support intra-department and inter-department communication

Assist in the investigation and implementation of call center infrastructure improvement projects

Collaborate with team members to look for ways to continuously improve our enterprise platform related processes

Provide visibility to the performance and issues related to Discovery

Qualifications for servicenow administrator

Knowledge of IT application operations concepts, architecture & information security

Experience dealing with vendors in critical support situations

Experience working with remote and offshore resources

Extensive walking throughout property when necessary to provide technical support to guests, vendors, Team Members assist IT on call team members

Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals

He / She must have a general administration experience with proven ability to effectively prioritize workload in line with business requirements