ServiceNow Developer

Job Title: ServiceNow Developer

Location: Remote

Shift: 2 PM – 11 PM IST

Experience: 4–6 years

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on experience in CSM, ITSM, and HRSD modules. The role involves workflow creation, process automation, JSON/structured data handling, and working on AI-driven training data preparation.

Key Responsibilities

ServiceNow Development

• Build & enhance workflows, incidents, cases, SLAs, and request management.
• Develop configurations in CSM, ITSM, HRSD modules.
• Create JSON-based structured datasets for automation/AI workflows.

Data Handling & Processes

• Author structured datasets for AI model training.
• Perform SQL-based validation and data analysis.
• Map business processes into ServiceNow enterprise scenarios.

Integrations & Scripting

• Use JavaScript, Business Rules, UI Policies, and Flow Designer.
• Work with APIs (REST/SOAP) for integrations.

Collaboration

• Work with product managers, customers, and cross-functional teams.
• Participate in Agile ceremonies.

Required Skills

• 4–6 years ServiceNow experience.
• 2+ years CSM or HRSD hands-on.
• Strong knowledge of workflows, SLAs, cases, knowledge modules.
• Strong JSON authoring and SQL skills.
• Good understanding of prompt-engineering concepts.

Preferred

• CSA, CIS–ITSM, CIS–HRSD
• Agile methodology
• Experience preparing AI training data