ServiceNow Developer

Your Role

We are looking for an experienced ServiceNow Developer with 6-12 years of experience to design, build, and optimize enterprise ServiceNow solutions across IT Service Management (ITSM) and either HR Service Delivery (HRSD) or Customer Service Management (CSM).
You will work closely with product owners, process SMEs, and platform engineers to deliver scalable, secure, and upgradesafe implementations that drive measurable business outcomes across Capgemini engagements.

Your Profile

• Design and configure ServiceNow solutions by translating business and process requirements into maintainable platform configurations including tables, forms, UI policies, client and server scripts, and Flow Designer workflows, aligned with ServiceNow outofthebox best practices.
• Implement and enhance ITSM modules such as Incident, Request, Change, Problem, CMDB, and SLAs, along with HRSD or CSM capabilities including case management, service catalogs, knowledge management, and portals.
• Develop, support, and optimize integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, OAuth/JWT authentication, MID Server, and event or webhookbased integration patterns.
• Contribute to platform engineering activities by extending the ServiceNow data model, developing custom applications when required, managing update sets, and ensuring upgradesafe development with a clean separation of configuration and customization
• Design and enhance user experiences through Service Portal, Employee Center, or CSM Portals, including widget development, theming, reusable components, and UX improvements for intuitive and consistent user journeys
• Collaborate effectively with product owners, business stakeholders, and crossfunctional technical teams to deliver highquality solutions aligned with Capgemini delivery standards
• Mandatory: Handson ServiceNow development experience acrossITSM with strong exposure to HRSD or CSM, solid JavaScript skills, experience with Flow Designer and IntegrationHub, and a strong understanding of upgradesafe development practices. ServiceNow certifications are highly desirable

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group.
• You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.