ServiceNow Developer (CAD, CSA, CSM)

Role: ServiceNow Developer (CAD, CSA, CSM)

Location: Pune/Hyderabad

Exp- 6 to 12 years

Apply only if you have relevant experince.

Must-Have**

• ServiceNow end user and customer communication
• ServiceNow end user and customer training
• Working with the process team to drive out requirements
• Working within the Engineering team to articulate technical challenges and opportunities
• Participating and contributing to workshops offering best possible solutions
• Specific ITSM or ITIL experience and exposure
• A strong background as a Business Analyst
• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
• A willingness to travel to other locations particularly Birmingham
• The ability to show evidence that you can work with clients, distill requirements, work in partnership with client's and engineers to deliver solutions, document and drive signoff

Good-to-Have(Ideally should not be more than 3-5)

• Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client
• Follow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement
• Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate
• Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing
• Analysing and documenting requirements for particular ITIL processes and maping them to the Service Now tool

Responsibility of / Expectations from the Role

• Experience in developing Manual and automation test scripts with CYARA.
• Hands-on experience in CYARA and should have extensive experience in using Data driven, Cruncher/Cruncher Lite, Tags and running campaigns.
• Hands-on experience in preparing quality test cases.
• Experience in Automated IVR Functional Testing.
• Engineer familiar with all aspects of testing and tooling - mobile testing experience.
• Test Plan Creation and Management.
• Design and develop automated UI tests.
• Write test frameworks for API and mobile app performance. Additionally, they provide qualitative and quantitative feedback to the Engineering, Creative, and other teams throughout feature development.
• Experience providing QA for mobile, web, and back-end services.
• Should be capable of writing and executing manual tests for mobile apps.
• Good understanding of APIs.
• Significant experience with agile development methodologies and tooling etc. Eg: Scrum, Jira & Confluence.