Job Description
Black Box Network Services India Pvt Ltd. is looking for a talented and experienced ServiceNow Developer to join our dynamic IT team. The successful candidate will play a crucial role in implementing, configuring, and supporting ServiceNow modules across our enterprise. With a minimum of 3 years of relevant experience, you will bring expertise in ServiceNow configuration, 3rd party integrations, and a solid understanding of ITSM and ITIL principles. Your strong technical skills and excellent communication abilities will be key to driving our ServiceNow initiatives forward.
Responsibilities
- Implement and configure ServiceNow modules, including ITSM, CSM, FSM, and ITBM, to meet business requirements.
- Integrate ServiceNow with other applications and systems using JavaScript, SOAP, REST, and SSO-SAML.
- Develop and customize ServiceNow using UI Pages, UI Macro, CSS, HTML, and Jelly.
- Utilize ServiceNow APIs and client/server-side JavaScript for efficient development and integration.
- Create and maintain business rules, script includes, UI actions, and flow designer elements.
- Manage scheduled jobs and client scripts to automate processes and enhance system efficiency.
- Drive continuous improvement of our ServiceNow implementation methodology and service offerings.
- Collaborate with cross-functional teams to extend ServiceNow to different departments and geographies.
- Provide support and troubleshooting for ServiceNow-related issues and queries.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of total work experience, with 3-8 years of relevant ServiceNow experience.
- Strong knowledge of ServiceNow modules, especially ITSM/CSM/FSM/ITBM.
- Proficiency in ServiceNow configuration, 3rd party integrations, and API usage.
- Experience with JavaScript, AJAX, SOAP, REST, and SSO-SAML integration.
- Familiarity with UI development using CSS, HTML, Jelly, and UI Macro.
- Excellent verbal and written communication skills in English.
- Experience with relational databases (MySQL, Oracle) is preferred.
- Understanding of ITIL and ITSM principles is essential.
- Ability to work collaboratively in a team environment.
