ServiceNow Developer

Desired Experience

2+ years

Responsibilities

• Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
• To meet specific business needs, Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue.
• Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
• Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
• Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
• Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
• Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests

Qualifications

• An active CSA certificate will be a big plus
• Bachelor's degree in Computer Science, Information Systems, or a related field
• Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
• Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations management (ITOM)
• Ability to quickly understand new technology through instruction and self-training
• Strong people development skills, including coaching and mentoring for technical roles