Servicenow Delivery Manager

Responsibilites

The Delivery Manager will be responsible for:

• Track project timelines, resources, risks, andchange requests.
• Oversee automated testing frameworks and CI/CDpipelines.
• Ensure adherence to client's guidelin
• Manage client's provided environments,deployments, and data migration.
• Deliver first initiative within 6 monthssubsequent releases every 4-6 months.
• Conduct workshops to gather businessrequirements and processes.
• Support UAT, including test case preparationand acceptance validation.
• Communicate progress and risks to stakeholders.
• Provide end-user training and onboardingmaterials.
• Maintain system architecture and integrationspecifications.
• Maintain a knowledge base for recurring issuesand resolutions.
• Categorize and prioritize maintenance items,bug fixes, performance improvements, and enhancements in the product backlogduring grooming sessions.
• Establish and track KPIs (system health,application performance, availability), with automated alerting thresholds.

Job Requirements

• 7-8 years delivering application developmentprojects with at least 4 years experience in ServiceNow inenterprise/government environments
• Agileproject management, backlog management, release planning, governance &compliance, stakeholder engagement, documentation, business analysis, solutionadoption
• ServiceNow:ITSM, CSM, HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub

Certifications

• ServiceNowCertified System Administrator (CSA) ServiceNow Certified ImplementationSpecialist (ITSM/HRSD) Certified Scrum Master