ServiceNow Customer Service Management (CSM)

As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with various teams to design, code, and enhance components across systems or applications. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require you to think creatively and strategically to provide effective solutions that align with the overall objectives of the organization.

Pan India

Roles & Responsibilities:

- Expected to be an SME.

- Collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Mentor junior team members to enhance their skills and knowledge.

- Continuously evaluate and improve development processes to increase efficiency.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).

- Strong understanding of software development life cycle methodologies.

- Experience with modern programming languages and frameworks.

- Ability to troubleshoot and resolve technical issues effectively.

- Familiarity with agile project management tools and practices.

Additional Information:

- The candidate should have minimum 6 years of experience in ServiceNow Customer Service Management (CSM).

- A 15 years full time education is required.