ServiceNow Custom Application Development Lead

Role Responsibilities

• Implement standardization and best practice for ServiceNow custom application development implementation
• Design and develop custom applications and feature to satisfy business needs
• Design and Develop Flows Flow designer for custom applications and features
• Design and develop queries reports and dashboards
• Design and develop custom Workspace
• Develop Inbound Email Actions
• Develop and manage integrations in ServiceNow utilizing ServiceNow table APIs scripted Web Services and custom REST APIs
• Create and configure Business Rules UI Policies UI Actions Client Scripts SLAs Notifications and ACLs including advanced scripting of each
• Import data into ServiceNow utilizing Scheduled Jobs Flows Import Sets and Transform maps
• Enforce coding standards and convention across the development teams
• Assist in defining developing and implementing standards and best practices for maintaining the health performance and scalability of the custom app
• Implement prototyping and accelerating time from design to deployment
• Provide technical guidance in custom app development design and solution
• Work with customer team members to capture business requirements and translate them into appropriate technical solutions
• Define and review configuration and coding standards
• Proactive responsive and focused on anticipating future requirements and or issues
• Drive timely closure for issues requests amongst team members
• Develop clear and concise technical process user manual documentation
• Strong collaboration with stakeholders including internal customers stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions
• Must have experience in end to end implementation of ServiceNow Instance Upgrade
• Technical and Industry Experience
• Industry and project experience of 6 years with ServiceNow
• At least 3 years hands on experience in developing custom app using App Engine and Flow Designer
• Experience in implementing custom applications which include but not limited to custom tables catalog items Flows script includes portal widgets ACLs and business rules
• Expertise with JavaScript HTML and CSS
• Expertise in end to end implementation of ServiceNow Instance Upgrade
• Experience working in an IT Service Management ITIL Agile DevOps environment
• Expertise in ServiceNow Coding java script business rules client scripts UI Policies etc
• Knowledge on ServiceNow ITSM in ServiceNow
• Experience on REST SOAP based integrations
• Sound knowledge of industry standards and methodologies
• Strong analytical skills communication and presentation skills
• Prior experience of working with globally dispersed virtual teams across a number of disciplines
• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
• Creative and solution oriented
• Willing to take on new challenges and drive them to completion