ServiceNow CSM Technical Consultant

Role: ServiceNow CSM Technical Consultant

Experience: 7-12 years

Location: Bangalore

Immediate Joiners Only

Job Summary

We are looking for a skilled ServiceNow CSM Consultant/Developer with hands-on experience in Customer Service Management (CSM), Playbooks, and Workspaces/Portals. The ideal candidate should have a strong understanding of ServiceNow CSM capabilities and must have an active Personal Developer Instance (PDI) for hands-on development and testing.

Looking for 7+ Years of exp in ServiceNow

The role would be for configuring and setting up Service-now ITSM application and maintain and support the implementation. This person will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow in a controlled and predictive manner.

The general scope of the work for this position is as follows:

Understands technical and functional design requirements for ServiceNow

Understands the workflow engines

Creates workflow and web prototypes for client engagements

Designs, codes, and tests technical solutions for ServiceNow implementations

Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow.

Administer and troubleshoot the deployed instance of ServiceNow.

Qualifications

1. Education in IT is preferred

2. The candidate should be trained in ITILv4 foundation certified

3. Service-now trained with prior experience in implementation/support of ServiceNow.

4. Should have 7+ years of experience managing ServiceNow

5. Experience with JavaScript, XML and XSL stylesheets

6. Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, emails.

7. Will to work in a collaborative manner with clients and team, abiding to critical timelines and deliverables