ServiceNow CSM Integrations Consultant

Experience: 8+ Years

Location: Hyderabad (Gachibowli/Pocharam)

CTC: Up to ₹15 LPA

Job Summary

We are looking for an experienced ServiceNow CSM Integrations Consultant to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have strong expertise in Customer Service Management (CSM), IT Service Management (ITSM), Service Portal, integrations, and JavaScript-based development, along with hands-on experience in automating business processes and integrating ServiceNow with enterprise applications.

Key Responsibilities

• Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules.
• Configure and customize forms, fields, UI policies, UI actions, business rules, and client/server scripts.
• Develop and maintain Flow Designer workflows, subflows, and actions to automate business processes.
• Configure and enhance ITSM processes, including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Knowledge Management
• Configure and customize Customer Service Management (CSM) capabilities, including case management, Service Portal, and omnichannel experiences.
• Gather business requirements from stakeholders and translate them into technical solutions.
• Develop and maintain JavaScript-based components such as Client Scripts, Business Rules, and Script Includes.
• Design and implement integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
• Integrate ServiceNow with third-party systems and enterprise applications.
• Ensure data consistency, secure coding practices, performance optimization, monitoring, and error handling.
• Troubleshoot and resolve complex platform and integration issues.

Required Skills

• 8+ years of experience in ServiceNow development and implementation.
• Strong expertise in ServiceNow ITSM and Customer Service Management (CSM).
• Experience with Service Portal and Strategic Portfolio Management (SPM).
• Hands-on experience with Flow Designer, workflows, subflows, and automation.
• Strong knowledge of JavaScript, Client Scripts, Business Rules, Script Includes, and UI Policies.
• Experience with REST APIs, SOAP APIs, IntegrationHub, and MID Server integrations.
• Knowledge of platform customization, performance tuning, and troubleshooting.
• Excellent analytical, communication, and stakeholder management skills.

Preferred Qualification

• ServiceNow Certified System Administrator (CSA) certification.

If you are passionate about building scalable ServiceNow solutions and delivering seamless customer service experiences through platform customization and integrations, we'd love to hear from you.