ServiceNow CSDM Consultant

Client: Global Trucking Company

Title: CSDM / Taxonomy Configuration Manager - ServiceNow

Duration: 12-month contract with potential extension

Billing Rate: Open

Location: India (remote)

Interview Process: 1-2 rounds via Teams

Must Haves:

• 1-3 years of hands-on experience implementing or operationalizing CSDM in ServiceNow.
• Experience with DPM and Service Builder
• Hands-on ServiceNow configuration experience in an organization that already uses ITSM, ITAM, BCM and ITOM.
• Experience with Employee Center, content taxonomy, Service Catalog and catalog items associated with services or service offerings.
• Working knowledge of CMDB concepts, CI classes, relationships, service instances, business applications, business services and technology management services.
• Experience analyzing or configuring request routing, fulfillment groups, approvals, flows or assignment logic in a global or multi-entity environment.
• Ability to facilitate workshops, document requirements, write user stories, test configurations and communicate effectively with technical and non-technical stakeholders.

Nice to Have:

• ServiceNow Certified System Administrator or equivalent practical platform experience.
• Exposure to ServiceNow CSDM, CMDB, ITSM, ITOM, ITAM, Employee Center or Service Catalog training/certification.
• Experience with Flow Designer, decision tables, assignment rules, business rules, import sets or data certification.
• Experience supporting global organizations with multiple regions, divisions, support models, languages or regulatory requirements.
• Understanding of data governance, configuration management, Agile delivery and release management.

Day to Day:

The CSDM / Taxonomy Configuration Manager will configure, govern and continuously improve ServiceNow service data, taxonomy and catalog relationships in a complex global organization. The role focuses on implementing and operationalizing the Common Service Data Model (CSDM) in an established environment where ITSM, ITAM, Business Continuity Management (BCM) and ITOM are already deployed. This person will connect business and technology services, service offerings, configuration items, Employee Center taxonomy and catalog experiences while ensuring that routing, ownership, support groups and reporting requirements are deliberately designed and tested.