ServiceNow CRM Consultant

ROLE OVERVIEW

We are seeking a ServiceNow CRM Certified Consultant to design, implement, and optimize ServiceNow CRM solutions that enhance customer engagement, streamline service operations, and drive measurable business outcomes. This role focuses primarily on Customer Service Management (CSM) and related CRM capabilities.

REQUIRED QUALIFICATIONS

• 2+ years of ServiceNow CRM / CSM implementation experience

• ServiceNow CRM or CSM certification (required)

• Strong understanding of CRM and customer service processes

• Excellent communication skills

PREFERRED QUALIFICATIONS

• Experience with ITSM, FSM, Sales & Order Management, or Virtual Agent

• Familiarity with REST/SOAP APIs and integrations

• ITIL knowledge or certification

KEY ATTRIBUTES

• Customer-focused and consultative

• Detail-oriented and delivery-driven

• Strong analytical and problem-solving skills

• Collaborative team player