Job Title: ServiceNow CMDB / CSDM Technical Lead (Pune On-site)
Experience: 6–10+ Years
Domain: ITSM / ITOM / ServiceNow
Job Summary
We are looking for an experienced ServiceNow CMDB / CSDM Technical Lead with 6–10+ years of overall ITSM/ITOM experience, including 4+ years of hands-on ServiceNow CMDB experience.
The ideal candidate will have strong expertise in CMDB architecture, CSDM, Configuration Management, ITOM, Discovery, Service Mapping, data governance, and enterprise-scale ServiceNow implementations. The role will be responsible for leading CMDB architecture, CSDM adoption, data quality, governance, integrations, and continuous improvement initiatives.
Key Responsibilities
- Lead the design, implementation, and continuous improvement of enterprise-scale ServiceNow CMDB solutions.
- Define and govern CMDB architecture, CI classes, attributes, relationships, service models, and CI lifecycle management.
- Drive CSDM adoption and ensure alignment between Business Applications, Business Services, Technical Services, and CMDB data structures.
- Establish and maintain CMDB/CSDM governance frameworks, standards, data models, and best practices.
- Drive CMDB data quality, completeness, correctness, compliance, and governance initiatives.
- Design and implement CI lifecycle automation using REST/SOAP APIs, JavaScript, Glide APIs, Flow Designer, and ServiceNow workflows.
- Ensure CMDB alignment with ITIL Configuration Management practices and ITOM capabilities.
- Provide technical leadership for Discovery, Service Mapping, Event Management, and Cloud Management.
- Establish accurate service-to-infrastructure relationships and end-to-end service visibility using CSDM principles.
- Integrate CMDB data from multiple enterprise sources and ensure data consistency and integrity.
- Conduct architecture reviews, impact assessments, technical evaluations, and solution design workshops.
- Collaborate with business stakeholders, ServiceNow Architects, Product Owners, and technical teams to translate requirements into scalable CMDB/CSDM solutions.
- Act as the CMDB technical lead, providing mentorship, driving cross-functional collaboration, and guiding teams on CMDB governance, CSDM adoption, Configuration Management, and ServiceNow best practices.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- ServiceNow Certified Implementation Specialist – Data Foundations (CSDM & CMDB) preferred.
- ServiceNow Certified System Administrator (CSA) preferred.
- ITIL Foundation Certification (preferred).
- Experience with enterprise-scale CMDB implementations, CSDM adoption, Discovery, Service Mapping, and multi-source data integration.
