ServiceNow – CMDB Analyst

· Minimum 4 years of applied work experience in managing ServiceNow CMDB

· Good understanding of IT Infrastructure services (i.e., compute, storage, network services), Endpoint equipment and Business services (application service, service offering etc.)

· Proficient in performing data management tasks (data load and update) in ServiceNow Configuration management (CMDB) application

· Should be able to validate and cleanse data from authoritative sources before updating into ServiceNow CMDB

· Experience with ServiceNow Multisource CMDB and Identification and Reconciliation Engine (IRE) capabilities

· Experience in leveraging the capabilities of the ServiceNow CMDB, Common Service Data Model (CSDM), interactions with ServiceNow ITSM, ITAM, and ServiceNow Reporting.

· Experience with ServiceNow CMDB integration methods and should be able to provide guidance on data cleanup activities in integrated tools

· Strong written/verbal communication skills and ability to coordinate directly with global clients

· Certified in ServiceNow Configuration Management Database (CMDB) Fundamentals, ServiceNow CSA (preferred)

· ITIL4 foundations certification preferred