Search Jobs
Search by job, company or skills
Search by job, company or skills
At PepsiCo, we're building the future of work-one intelligent, intuitive experience at a time. The ServiceNow C4E Lead - Personalization Developer plays a critical role in shaping how employees across PepsiCo interact with technology every day.
This role sits within the ServiceNow Center of Excellence (C4E) and serves as the enterprise leader for personalization and experience design on the ServiceNow platform. You will lead the design, development, and governance of personalized, AI‑enabled, and role‑based experiences that power our Digital Employee Experience (DEEx), IT, HR, ESM, and enterprise service journeys.
This is a hands‑on leadership role combining deep platform expertise, strong design judgment, and cross‑functional partnership to ensure our ServiceNow experiences are scalable, inclusive, secure, and world‑class.
Experience leading or owning personalization, UI, or digital experience initiatives
Strong experience across the ServiceNow platform, including UI Builder, Now Experience Framework, Service Portal or EmployeeCenter, Workspaces, and Mobile
Strong JavaScript skills (client and server side) and experience with Glide APIs and UI policies
Experience designing role-based, persona-driven, and user-centeredexperiences, including accessibility and responsive design best practices
Experience integrating ServiceNow with enterprise systems and working with identity, data, and security considerations
Hands-on experience implementing or configuring AI-driven capabilities (e.g., Now Assist, Predictive Intelligence) and/oroptimizingsearch and knowledge relevance
Experience working in large, global, or matrixed organizations
ServiceNow certifications (CIS, CAD, CIS, UI Builder) CTA is a plus
Qualifications:
Required:
Bachelor's degree in computer science, Information Systems, Engineering
10-12+ years of enterprise application development experience, including 5+ years of hands-on ServiceNow development
Preferred:
Experience working within aCenterfor Excellence (C4E) or similar governance model
Development exposure to ITSM, HRSD,andenterprise service management environments
Familiarity with design tools such as Figma,miroetc.
Experience defining and tracking experience metrics or KPIs
Consulting, transformation, or large-scale program experience
PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company and Frito-Lay, Inc. PepsiCo has since expanded from its namesake product Pepsi Cola to an immensely diversified range of food and beverage brands. The largest and most recent acquisition was Pioneer Foods in 2020 for $1.7bn [3] and before that it was the Quaker Oats Company in 2001, which added the Gatorade brand to the Pepsi portfolio and Tropicana Products in 1998.
Job ID: 146253667
