Servicenow Business Analyst

We are looking for a ServiceNow Business Analyst to bridge the gap between business needs and technical solutions on the ServiceNow platform. The ideal candidate will have strong IT Service Management (ITSM) knowledge, hands-on experience gathering requirements, and the ability to translate them into functional specifications for ServiceNow developers and configuration teams.

• Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow modules such as ITSM, ITAM, ITOM, HRSD, or CSM.

• Translate business needs into user stories, process flows, and functional requirements.

• Conduct workshops, interviews, and requirement gathering sessions with business teams.

• Work closely with developers and configuration specialists to ensure requirements are accurately implemented in ServiceNow.

• Participate in UAT (User Acceptance Testing) by creating test cases and coordinating defect resolution.

• Identify opportunities for process automation and optimization using ServiceNow capabilities.

• Maintain detailed documentation, including requirement traceability and change logs.

• Ensure alignment with ITIL best practices and organizational policies.

• Act as a liaison between business stakeholders and the ServiceNow technical team.

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 3–5+ years of experience as a Business Analyst, preferably in ITSM or enterprise IT applications.

• Proven experience working on ServiceNow implementation or enhancement projects.

• Strong understanding of ITIL processes (Incident, Problem, Change, Request, Asset, CMDB).

• Proficiency in creating process diagrams, workflow documentation, and user stories.

• Excellent communication and stakeholder management skills.

• Ability to work in Agile/Scrum environments.