Client is
looking for a seasoned Senior BSA. This role requires someone who can independently work with leadership, structure the analysis, and create meaningful insights.
Role Overview
The person will work directly with clients to analyze incoming ServiceNow tickets and convert the insights into structured reporting and presentations.
Key Responsibilities
- Analyze incoming ServiceNow tickets and categorize them across teams/functions.
- Identify patterns, trends, and anomalies (ticket volume, ownership, mis-tagging, velocity, etc.).
- Determine which teams receive the highest ticket volume and highlight inefficiencies or routing issues.
- Create clear visual reports initially in PowerPoint for leadership review.
- Over time, help move this reporting into Tableau or similar analytics tools.
- Work closely with Azam to prepare insights and occasionally present findings to business leadership.
Profile Expectations
- Senior Business Systems Analyst with strong analytical depth.
- Ability to independently structure and analyze operational data.
- Strong PowerPoint storytelling and executive-level presentation skills.
- Tableau or other BI/reporting tool experience is an advantage.
- Comfortable working directly with senior stakeholders.
- UK timezone overlap helpful.
