ServiceNow BA
Stefanini Philippines, Inc.This job is no longer accepting applications
Job Description
long term
2
1
This role involves performing user administration tasks in a Windows Active Directory environment, granting NTFS permissions, and managing Exchange mailboxes.
The advantages include enhancing security and compliance, improving productivity, and streamlining access management processes.
Our company will benefit from your strong communication skills, versatility, and commitment to excellence.
- Partner with stakeholders across IAM, InfoSec, and Technology teams to understand business needs and pain points
- Gather, analyze, and document functional and non-functional requirements (BRDs, user stories, acceptance criteria)
- Translate business requirements into ServiceNow solution designs
- Collaborate with ServiceNow developers to design workflows, catalogs, and QA functions
- Validate solution feasibility, ensuring alignment with platform capabilities and enterprise standards
- Support configuration of modules such as:
- ITSM (Incident, Problem, Change)
- Service Catalog
- Access Management / IAM workflows
- Act as primary interface between business users, product owners, and development teams
- Ensure clear communication of priorities, timelines, and dependencies
- Develop test scenarios and conduct UAT (User Acceptance Testing)
- Validate that developed solutions meet business requirements and control standards
- Support defect tracking, resolution, and sign-off processes
- Ensure solutions comply with ITIL, audit, and InfoSec requirements (e.g., access controls, approval workflows)
- Maintain comprehensive documentation:
- Process flows
- Functional specifications
- Knowledge base articles
- Support audit readiness and regulatory
- Work within Agile/Scrum framework-manage backlog, support sprint planning, and track delivery
- Ensure timely delivery of enhancements and BAU changes
- 3-8+ years of experience as a Business Analyst, preferably in ServiceNow environments
- Experience in ITSM, IAM, or enterprise platforms
- Strong understanding of ServiceNow platform:
- ITSM modules
- Service Catalog
- Workflow / Flow Designer
- Knowledge of:
- ITIL processes
- Access & Identity Management (preferred)
- Data analysis and reporting
$ 1200000.00 - $ 1400000.00
More Info
Key Skills
Access Identity Management
Workflow Flow Designer
Data analysis and reporting
About Company
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.