ServiceNow Associate Architect

Key Deliverables

• Design, develop, and implement ITSM solutions using ServiceNow
• Collaborate with clients to translate business requirements into technical solutions
• Develop workflows, business rules, and integrations for ITOM processes
• Conduct assessments to identify system gaps and recommend improvements
• Provide training and support to end-users on implemented solutions

Role Responsibilities

• Design and implement ServiceNow ITSM solutions
• Apply ITIL framework in enterprise environments
• Manage CMDB, Discovery, GRC, and ITOM solutions
• Assist with business process improvement and system optimization