ServiceNow Assist Architect
Location: PAN India
Gurgaon, Bengaluru, Chennai, Hyderabad, Jaipur, Jodhpur, Kolkata, Madurai, Mumbai, New Delhi,
Noida, Pune
Work Mode: Work From Home / Hybrid
Experience: 8 – 11 years
Salary : 30 LPA
Notice Period- 15 days Max
Job Summary
We are seeking a highly skilled ServiceNow Now Assist Architect to lead the design, implementation, and optimization of AI-driven solutions within the ServiceNow platform. The ideal candidate will have deepexpertise in ServiceNow architecture along with hands-on experience in Now Assist (Generative AI capabilities), enabling intelligent automation, improved user experience, and operational efficiency.
Key Responsibilities
- Architect and design scalable solutions leveraging ServiceNow Now Assist capabilities across
modules such as ITSM, HRSD, CSM, and more
- Lead the implementation of Generative AI features including virtual agents, text summarization,
content generation, and intelligent search
- Collaborate with business stakeholders to identify AI-driven use cases and translate them into
technical solutions
- Define best practices, governance models, and architectural standards for AI adoption on the
ServiceNow platform
- Integrate ServiceNow with external systems and AI/ML services where required
- Ensure data security, compliance, and ethical use of AI within solutions
- Provide technical leadership, mentorship, and guidance to development teams
- Conduct performance tuning, troubleshooting, and continuous improvement of AI-enabled
workflows
- Stay updated with the latest ServiceNow releases and AI innovations
Required Skills & Qualifications
- 8+ years of experience working with ServiceNow platform architecture and development
- Hands-on experience with Now Assist (ServiceNow Generative AI capabilities)
- Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
- Experience with Virtual Agent, Flow Designer, IntegrationHub, and scripting (JavaScript, Glide
APIs)
- Understanding of AI/ML concepts, NLP, and Generative AI applications
- Experience with REST/SOAP APIs and third-party integrations
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management skills
Preferred Qualifications
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Certifications in ServiceNow (CSA, CIS modules)
- Experience working with cloud platforms (AWS, Azure, GCP)
- Exposure to enterprise AI governance and responsible AI frameworks
Key Competencies
- Solution Architecture
- AI Strategy & Implementation
- Stakeholder Collaboration
- Innovation & Continuous Improvement
- Leadership & Mentorship Skills: servicenow,architecture,itsm,hrsd,csm,ai,ai/ml,servicenow architecture,servicenow development,rest,soap
