ServiceNow Architect/Senior Developer/Developer

ServiceNow Architect/Senior Developer/Developer

Location-PAN India

Experience-Minimum 4 years

This role will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

ServiceNow Solutioning & Architecture

Lead solution design, architecture, and technical strategy for ServiceNOW

Implementations across ITSM, HRSD, SPM, and SAM.

Work closely with business stakeholders and delivery teams to translate requirements

into scalable, efficient, and future-ready ServiceNow solutions.

Ensure alignment with CSDM 4.0, ITIL, and governance best practices.

Define ServiceNow data models, integrations, and automation workflows, leveraging AI-driven capabilities.

Client Advisory & Consulting

Act as a trusted advisor to clients, providing expertise on ServiceNow best practices,

process automation, and workflow optimization.

Lead client workshops, discovery sessions, and roadmap planning for ServiceNow

adoption.

Guide clients on AI-powered automation, predictive intelligence, and NOW Assist

capabilities to maximize business value.

Drive continuous improvement and innovation initiatives within client environments.

Delivery & Implementation Leadership

Oversee the technical execution of ServiceNow projects, ensuring high-quality

delivery and adherence to best practices.

Provide technical oversight, solution validation, and risk mitigation across ServiceNow

engagements.

Ensure seamless integration of ServiceNow with enterprise applications, cloud

platforms, and legacy systems.

Define KPIs and success metrics for ServiceNow implementations, ensuring business

outcomes are met.

Governance, Compliance & Best Practices

Establish and enforce governance frameworks, security standards, and compliance

models for ServiceNow solutions.

Ensure CMDB integrity, data consistency, and process standardization across

ServiceNow modules.

Drive adherence to CSDM 4.0, ITIL standards, and platform governance best

practices.

Define performance monitoring, incident management, and SLA reporting for

ServiceNow operations.

Technical Leadership & COE Development

Act as a thought leader within the ServiceNow COE, driving capability development

and knowledge sharing.

Mentor ServiceNow developers, architects, and consultants, ensuring technical

upskilling and best-practice adoption.

Support ServiceNow practice growth by developing reusable assets, frameworks, and

accelerators.

Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and

Generative AI within ServiceNow.

Your Qualifications

4 years+ of experience in IT consulting, solution architecture, and ServiceNow

implementation.

Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.

Proven track record in ServiceNow solution design, technical leadership, and bestpractice

implementation.

Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service

management principles.

Experience with AI-driven automation, Virtual Agents, and Generative AI within

ServiceNow is a plus.

Hands-on experience with ServiceNow scripting, integrations, and workflow

automation. Experience with AI-driven automation, Generative AI, and intelligent

workflow orchestration in ServiceNow.