About the job
Position: ServiceNow Architect
Experience: 10+ Years
Employment Type: Full-Time
What You'll Do
- Lead and implement end-to-end ServiceNow modules including: ITSM, ITOM, SPM, CMDB, Now Assist
- Configuration, Asset, Change, Incident, Release & Knowledge Management
- Design and script Business Rules, Script Includes, UI Actions, UI Pages, and Scheduled Jobs using JavaScript.
- Develop and maintain Service Catalog Items and associated workflows.
- Work on both client-side and server-side JavaScript, using ServiceNow APIs for system enhancements.
- Build and enhance Service Portal components using AngularJS.
- Configure and support CMDB, Asset Management, and Discovery Modules.
- Integrate ServiceNow with external systems via REST, SOAP, AJAX, MID Server.
- Create and customize complex workflows and custom activities for process automation.
- Develop data pipelines including Import Sets, Data Sources, Transform Maps, and Transform Scripts ensuring data integrity.
- Analyze business requirements, define solutions, and support development and deployment.
- Stay updated on new platform capabilities and recommend customer-focused enhancements.
Required Skills & Experience
- 10+ years of hands-on experience with ServiceNow implementation and development.
- Deep knowledge of ITSM, ITOM, SPM, CMDB, Now Assist, and custom application development.
- Proficiency in JavaScript scripting within the ServiceNow ecosystem.
- Strong integration experience using Web Services (REST/SOAP) and MID Server.
- Strong debugging, troubleshooting, and performance optimization skills.
- Experience with ATF, upgrade planning, and agile methodologies.
- Excellent client-facing communication and requirement-gathering skills.
Certifications (Mandatory)
- ServiceNow CSA – Certified System Administrator
- CAD – Certified Application Developer
- CSI – Certified Implementation Specialist (Any one specialization)
