ROLE OVERVIEW:
We are looking for a seasoned ServiceNow Architect who will lead the design and delivery of enterprise-scale ServiceNow solutions.
This role is focused on:
- Architecting scalable and secure ServiceNow platforms
- Driving enterprise implementations across ITSM, HRSD and GRC modules
- Enabling automation, reporting, and operational efficiency across service delivery
The ideal candidate combines strong architectural thinking with hands-on expertise, and the ability to work closely with business and technology stakeholders to deliver impactful solutions.
KEY RESPONSIBILITIES
:Architecture & Solution Desig
- nArchitect and design ServiceNow solutions across ITSM, HRSD and GRC module
- sDefine scalable architectures, data models, and integration pattern
- sEnsure alignment with enterprise architecture standards and best practice
sImplementation Leadershi
- pLead end-to-end enterprise-scale implementations, including customisation, integration, and upgrade
- sProvide technical oversight across development and configuration activitie
- sEnsure quality, scalability, and long-term maintainability of solution
sStakeholder Collaboratio
- nWork closely with business, IT, and functional stakeholders to translate requirements into scalable solution
- sEngage with senior stakeholders to align solutions with business prioritie
- sAct as a trusted advisor on ServiceNow capabilities and roadma
pAutomation, Analytics & Optimisatio
- nDrive automation and workflow optimisation across service management processe
- sEnable reporting and performance analytics for data-driven decision makin
- gContinuously optimise platform performance, scalability, and securit
yGovernance & Best Practice
- sEnsure adherence to ServiceNow best practices, governance frameworks, and compliance standard
- sEstablish guidelines for development, deployment, and platform usag
- eSupport audit and regulatory requirements where applicabl
eTeam Leadership & Mentorshi
- pProvide technical leadership and mentorship to development team
- sGuide teams on design standards, coding practices, and platform capabilitie
- sFoster a culture of quality, ownership, and continuous improvemen
t
PREFERRED EXPERIENC
- E:12+ years of overall IT experience with 2+ years in ServiceNow architectu
- reStrong expertise in ITSM and HRSD modules (mandator
- y)Experience in GRC and CSM modules (good to have, not mandator
- y)Hands-on experience with ServiceNow integrations, workflows, and scripti
- ngProven experience in leading enterprise-scale implementatio
- nsExperience working with global or enterprise clien
- tsCandidates should be comfortable working in complex, multi-stakeholder enterprise environmen
- tsExperience in large-scale digital transformation programs will be an added advanta
ge
KEY SKIL
- LS:ServiceNow architecture and solution des
- ignStrong understanding of IT service management proces
- sesStakeholder management and consultative engagem
- entProblem-solving and system think
- ingCommunication and leadership ski
lls
QUALIFICATI
- ONS:Bachelor's degree in Technology or related f
- ieldServiceNow certifications (CSA, CIS, etc.) are an advan
tage
