Job Description:
What will your role look like
- Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.
- Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.
- Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
- Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.
- Design modern and intuitive user experiences using UI Builder and the ServiceNow Experience framework.
- Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.
- Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.
- Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.
- Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.
Why you will love this role
- Opportunity to architect and deliver enterprise-scale ServiceNow transformations.
- Work with advanced ServiceNow platform capabilities including ITOM, CSM, and UI Builder.
- Collaborate with cross-functional teams to influence platform architecture and strategy.
- Engage in complex integration and automation initiatives across enterprise systems.
- Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.
We would like you to bring along
- 10+ years of IT experience with strong ServiceNow platform expertise.
- Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).
- Hands-on experience in ServiceNow custom development and platform configuration.
- Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.
- Experience building user interfaces using UI Builder and ServiceNow Experience framework.
- Strong understanding of ServiceNow architecture, platform capabilities, and best practices.
- Experience delivering solutions within Customer Service Management (CSM).
- Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.
Required Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM)
- ServiceNow Certified Implementation Specialist – ITOM (CIS ITOM)
- ServiceNow Certified Implementation Specialist – Integrations (CIS Integrations)
