Job Location: Bengaluru/Pune /Hyderabad
Job Purpose
To design and govern scalable ServiceNow ITSM and HRSD solutions by translating business requirements into robust platform architectures, ensuring secure, high-performing implementations and smooth project delivery.
Roles and Responsibilities
- Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
- Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
- Provide technical leadership to a team of ServiceNow developers and administrators.
- Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies.
- Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes.
- Enforce governance standards, development best practices, and platform security protocols.
- Conduct regular platform health checks, monitor performance, and implement improvements.
- Stay informed about ServiceNow product updates and new features, recommending adoption strategies.
- Ensure compliance with security, privacy, and data management policies.
Experience and Requirements
- 10-19 years of experience in ServiceNow with at least 9-12 years dedicating to ServiceNow platform architecture and solution design.
- Proven experience in implementing core ServiceNow modules: ITSM, HRSD, Custom Applications
- Strong technical skills in ServiceNow scripting languages and integrations
- Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.
- Demonstrated success in leading complex platform upgrades and multi-instance environments.
- Experience working in large-scale, multi-stakeholder enterprise settings.
Certifications
- ServiceNow certifications in CSA, CIS ITSM and CIS HRSD is must and any Scoped applications are strongly preferred.
- ServiceNow CTA certification is preferable.
