ServiceNow Architect

Role summary. Owns the end-to-end solution architecture across Workplace Service Delivery (WSD), Enterprise Asset Management (EAM), Field Service Management (FSM), and Workflow Data Fabric (WDF). Accountable for delivering a scalable, upgrade-safe, and integrated ServiceNow solution aligned to business objectives and future CMDB/CSDM initiatives.

Key responsibilities

·      Define overall platform and solution architecture.

·      Lead architecture workshops and design governance activities.

·      Define CMDB, asset model, integration, and security architecture.

·      Establish integration patterns using IntegrationHub, APIs, MID Servers, and WDF capabilities.

·      Provide architectural oversight across WSD, EAM, FSM, and reporting solutions.

·      Review technical and functional designs.

·      Ensure OOTB adoption and minimize technical debt.

·      Support project estimations, technical risk management, and deployment planning.

·      Guide Future CMDB, ITAM, HAM, and CSDM alignment initiatives.

Experience

·      12+ years overall IT experience.

·      6+ years in ServiceNow architecture roles.

·      Experience delivering enterprise-scale ServiceNow implementations.

·      Exposure to WSD, FSM, EAM, IntegrationHub, and CMDB.