Servicenow Administrator

ServiceNow Lead Administrator

Location : Remote

working timings : 3 pm to 11 pm

Job Description:

7 to 8 years of experince in ServiceNow

2+ years in a leadership or team lead role, managing technical teams.

Preferred skills : ServiceNow Health assessment.

CMDB health dashboard

ServiceNow modules : ITSM, ITOM, HR, or Security Operations (Any of 2 required)

Certifications : CSA mandatory + any 2 other certifications

Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus.

• Integration exp
• Hands on experince on Java script
• Flow editor & Flow Manager
• CMDB discovery
• Client & server side
• Excellent communication skills

Position Overview

The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met. This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities

• Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
• Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
• Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
• Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
• ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
• Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
• Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
• Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
• Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience:
• 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
• 2+ years in a leadership or team lead role, managing technical teams.
• Proven experience in customer-facing roles, with strong communication skills.

Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Technical Skills:

• Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
• Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
• Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.

Soft Skills:

• Strong leadership and team management abilities.
• Excellent verbal and written communication skills for engaging with customers and stakeholders.
• Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.
• Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).