Servicenow Administrator

Role : Service Now Administrator

Location : Bengaluru

Required Technical Skill Set:

1. Understand / Basic know-how of ITIL Process.

2. Understand and Perform Client / Server level scripting.

3. Able to demonstrate use cases of successful automation.

4. Understand end to end knowhow of Service Now eBonding.

5. Able to demonstrate use of Service Now Visualization and dashboard creation.

6. Understand end to end Incident Management, Change Management, Problem Management life cycles.

7. Able to work with the larger program team to building catalogs, improve CMDB, UI Experience enhancements.

8. Able to demonstrate use cases of any third party API integration with Service Now.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Demonstrated success in analyzing, investigating and resolving technical issues in Service Now configuration

2. Willing to learn and pilot innovations independently with minimal hand holding

3. Good analytical abilities

4. Good Communication skills

5. Awesome team management skills

Role descriptions/ Expectations from the Role

1. Able to have a wide breadth of Service Now platform knowledge to resolve technical issues.

2. Collaborate with business users to understand and translate business requirements into functional and non-functional technical requirements.

3. Understand the latest emerging technologies within Service Now platform and able to perform the enhancements to the business.

4. Able to Assist and perform training of Service Now operations to business users.

5. Able to demonstrate experience with scripting and coding.

6. Understanding of end of end Service Now Platform versions and changes including the latest released Washington DC and Vancouver.