ServiceNow Administration

SN Required Information Details

1 Role** ServiceNow Administration

2 Required Technical Skill Set** ITIL, CMDB, Workflow Design

3 No of Requirements** 1

4 Desired Experience Range** 4 to 6 Years

5 Location of Requirement

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Responsible for managing the ServiceNow platform including configuration, upgrades, user access, and performance tuning.
• Strong knowledge of Windows/Linux servers, networking basics, load balancers, SSL certificates, and integrations with enterprise tools.
• Experience in ITSM modules, platform security, workflow/UI policies,ACLs, and troubleshooting infra-related issues.

Good to have:

ServiceNow Certified System Administrator (CSA), ITIL v4

Foundation.

SN Responsibility of / Expectations from the Role

1 Excellent Communication and Articulation Skills

2 System Design Expertise

3 Understanding of IT business processes

4 Result Orientation to close the design

5 Eyes for details - follow up tracking