Servicenow Admin

Job Description

Key Skills:

ServiceNOW Platform knowledge

ServiceNOW Discovery hands-on

ServiceNOW CMDB setup and management

ServiceNOW ITSM admin

ITIL Process understanding

Responsibilities:

Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.

Act as SME and deliver requirements, scoping and design workshops, ensuring

requirements are well documented/executed.

Communicate technical challenges and solutions to both technical and non-technical

audiences

Deliver hands-on configuration, development and integration services and serve in a

delivery assurance capacity for all project deliverables

Scoping and delivering Proof of Concept / Proof of Value engagements with prospects

Proactively identify ServiceNow technical deficiencies and recommend solutions

Evaluate enhancement requests, provide design recommendations, and document

technical requirements

Design, implement, manage and ensure the effectiveness of the integration of the

CMDB with external sources of data (e.g.: SCCM)

Design CMDB solutions that maintain CMDB integrity and effectively support other ITSM

processes such as Incident Mgt., Change Mgt., and Asset Mgt

Provide expert level support and technical mentoring to implementation team

Develop and present business case material for senior prospect and customer

stakeholders.

Collaborate with cross-functional teams to achieve goals and objectives.

ServiceNOW CSA certification mandatory and ServiceNOW Implementation specialist

desired