ServiceDesk QA

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Servicedesk QA

Experience Range: 4 to 6 Years

Location: Noida

Must-Have:

1. Strong knowledge of ITIL processes (Incident, Request, Problem Management).
2. Experience with Service Desk operations and ticketing tools (ServiceNow preferred).
3. Excellent analytical and reporting skills.
4. Familiarity with QA methodologies and audit processes.

Good communication and coaching skills.

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)

Knowledge of CMDB & Service Mapping