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Job Description
Description
We are seeking a skilled Servicedesk professional to join our dynamic team in India. The ideal candidate will provide exceptional technical support to our users, ensuring timely resolution of issues and maintaining high customer satisfaction.
Responsibilities
- Provide first-line support to users via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues for end-users.
- Document and track incidents and requests in the service desk tool.
- Escalate complex issues to the appropriate teams when necessary.
- Assist in maintaining knowledge base articles and documentation for common issues and solutions.
Skills and Qualifications
- 2-6 years of experience in a service desk or technical support role.
- Proficient in Windows and Mac OS environments.
- Strong understanding of common software applications, including Microsoft Office Suite.
- Familiarity with ticketing systems like ServiceNow, JIRA, or similar.
- Excellent verbal and written communication skills in English.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
More Info
Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.