1. Team Leadership & People Management
- Lead and manage the Service Training team, comprising 5 Head Office Operations team members and 6 Field Trainers.
- Ensure timely upscaling of field trainers and timely knowledge updates for all team members.
- Supervise the content development team to ensure high-quality training materials, videos, and collateral are produced.
- Create, Manage & Execute Training calendar as per the field requirement & Organisational requirements.
- Oversee training and upskilling of the Inside Sales team (in-house call centre-based sales staff).
2. Training Program Design & Deliver
- yDesign and develop training programs aligned with organisational needs and evolving business priorities
- .Create training materials, collaterals, infographics, and course content as needed
- .Deliver high-quality training content and program structures within tight timelines
- .Engage with the field service team to identify skill gaps and design focused training initiatives to bridge these gaps effectively
- .Maintain accurate records and secure backups for all training processes and participant data
.
3. Cross-Functional Collaborati
- onCollaborate closely with the Technical team for new vehicle launches, technical updates, campaign processes, training manual updates, and new part development
- s.Work in coordination with the Service Operations team to plan training requirements, support campaign rollouts, and address manpower addition and attritio
- n.Collaborate with Process Development (Salesforce) teams for new or updated processes and translate these into training module
s.
4. Infrastructure & Resource Managem
- entOrganise and manage inventory and tools at all Regional Training Centres (RTCs) to ensure smooth training operatio
- ns.Recognise the need for new training centres based on field requirements and oversee their setup and implementati
- on.Conduct periodic audits of Regional Training Centres to ensure compliance with standards and readiness for traini
ng.5. Knowledge Management & Communicat
- ionAdminister and maintain the Learning Management System (LMS), ensuring that training modules remain up-to-date and accessib
- le.Participate in regular management review meetings to report on training progress, effectiveness, and future pla
ns.
Additional Responsibili
- tiesOversee training and upskilling of the Inside Sales team (in-house call centre-based sales sta
- ff).Collaborate with the Sales Planning & Operations team for new sales updates and offers, and cascade this information to field sales trainers, ASMs, RSMs, and Brand Champi
- ons.Create quick communications and collaterals for timely updates on sales offers and sche
- mes.Ensure accurate and prompt knowledge transfer of sales policies and changes to trainers, enabling clear communication to the entire field sales t
eam.
Skills & Certific
ationsEducational Qualific
ation: Graduate Degree in Mechanical / Automobile / Electronics / Electrical Engin
eeringCore S
- kills:Team Management: Expert-level proficiency in leading, mentoring, and coordinating cross-functional teams across re
- gions.Documentation & Office Tools: Expert-level proficiency in Microsoft Office Suite and Google Workspace for professional documentation, reporting, and ana
- lysis.Training Operations: Expert-level proficiency in managing end-to-end training logistics, scheduling, and delivery across diverse geogra
- phies.Training Delivery : Expert-Level proficiency in conducting tra
- iningsContent Development: Intermediate proficiency in designing training modules, visual aids, and assessments tailored to operational require
- ments.Vehicle Diagnostics & Troubleshooting: Intermediate proficiency Hands-on experience in fault identification and resolution across multi-model plat
- forms.Electric Vehicle (EV) Knowledge: Intermediate proficiency Solid foundational understanding of EV components and systems with practical exp
- osure.Inventory Management: Working knowledge of inventory tracking, requisition planning, and asset co
ntrol.
