Service Technician

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: Service Technician

Location: Pune

Experience: 4+ yrs

Job Type: Contract to hire(Min 1+ yr)

Notice Period: Immediate joiners

Job Summary

The Service Technician will support daily IT operations, including installing and troubleshooting computers, laptops, printers, networks, access control systems, and managing IT inventory. The role ensures smooth functioning of systems and provides quick support to endusers.

Key Responsibilities

IT Support

• Fix issues with laptops, desktops, printers, and peripherals.
• Solve software and hardware problems for users.
• Troubleshoot basic network and SDWAN connectivity issues.
• Handle system errors and provide solutions.

System Setup

• Install Windows/Mac OS and required applications.
• Perform OS imaging and reimaging of laptops/desktops.
• Join systems to the domain and ensure security settings.

Vendor Coordination

• Raise and track service tickets on Dell/OEM portals.
• Manage warranty claims, repairs, and part replacements.

Asset & Inventory Management

• Maintain IT inventory, access cards, and equipment records.
• Assign assets to employees and track them properly.
• Conduct regular inventory checks and coordinate stock needs.

Access Control

• Create, activate, deactivate, and manage employee access cards.
• Troubleshoot access control devices.

Mandatory Skills

• Strong experience with Windows OS (8/10/11)
• Handson experience with Microsoft 365
• Hardware troubleshooting: laptops, desktops, printers
• OS imaging/reimaging (Windows; basic Mac)
• Basic knowledge of networking and SDWAN
• Experience using ITSM ticketing tools
• Basic PowerShell/scripting knowledge
• Understanding of PC operations and data communication