Key Responsibilities – Service Engineer
- Install, commission, and configure laboratory equipment and industrial/laboratory chillers at client sites, ensuring proper setup as per technical specifications.
- Conduct site inspections prior to installation to assess requirements such as power supply, space, and environmental conditions.
- Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime.
- Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions.
- Diagnose and troubleshoot issues related to electrical systems, mechanical components, and refrigeration circuits (compressors, condensers, evaporators, expansion valves, etc.).
- Use appropriate tools and testing equipment to identify faults and ensure accurate repairs.
- Monitor and analyze chiller performance, including temperature stability, pressure levels, gas flow, and cooling efficiency, and recommend improvements where required.
- Maintain detailed service reports, maintenance logs, and checklists for all service activities; update internal systems/CRM on a regular basis.
- Ensure proper documentation of service history, spare parts usage, and customer feedback.
- Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials.
- Follow up on pending parts and ensure minimal delay in service delivery.
- Provide technical support and guidance to customers on equipment usage, basic troubleshooting, and maintenance practices.
- Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.
- Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards.
- Escalate critical issues to senior management or technical teams when required.
- Adhere to safety standards and protocols while handling equipment, especially refrigeration systems and electrical components.
- Ensure compliance with company policies and industry regulations.
- Support installation and service activities across multiple locations, including travel when required.
Skills: laboratry equipment,chiller,service technician,cold storage,maintenance,cold room
