Service team member

Job Description

Piccolo Cafe is looking for an enthusiastic and customer-focused Service Team Member to join our front-of-house team. The ideal candidate will be confident, well-spoken, and passionate about delivering a warm and memorable dining experience. You will be responsible for taking customer orders, making menu recommendations, and ensuring smooth service throughout the guest's visit.

Key Responsibilities:

Greet guests warmly and ensure a welcoming cafe experience

Take accurate food and beverage orders and coordinate with the kitchen/bar team

Confidently explain the menu and suggest dishes, beverages, and add-ons based on customer preferences

Ensure timely service and check in with guests during their visit

Handle basic billing and payment procedures when required

Address customer queries or concerns politely and professionally

Support the team during peak hours and ensure smooth daily operations

Required Skills & Qualifications:

11.5 years of experience in a cafe, restaurant, or hospitality service role

Strong communication skills (English & Hindi preferred)

Confident personality with a customer-first approach

Good product knowledge or willingness to learn the menu in detail

Ability to multitask and work efficiently in a fast-paced environment

Well-groomed, punctual, and professional in conduct

Why Join Piccolo Cafe

Friendly and vibrant work environment

Opportunity to grow in the hospitality industry

Hands-on learning with premium cafe service standards

Work with a young and dynamic team