Job Description
Business:Hospitality
Job Title: Service Specialist - Pool Business
Reports to: Head- Pool Business,
About Solenis
Solenis is a global leader in specialty chemicals, dedicated to solving complex water treatment, process improvement, and hygiene challenges for customers in water-intensive industries. Our comprehensive portfolio includes advanced chemistries and equipment solutions that support operational efficiency, sustainability, and safety. In the Pool Solutions business, we deliver high-performance products and technologies for commercial and residential pool and spa markets, ensuring clean, safe, and enjoyable recreational water environments.
With 69 manufacturing sites globally and a team of over 16,100 professionals in 130 countries, Solenis has earned recognition as a Best Managed Company for four consecutive years, achieving Gold Standard status in 2024.
THE ROLE
The Associate Sales Manager, Pool Solutions will be responsible for front-line sales and customer service delivery. This includes acquiring new customers, driving growth with existing accounts, managing distributors, and providing first-level technical support. The role plays a critical part in expanding the Pool Solutions business and ensuring customer satisfaction through best-in-class performance and cost-effective solutions.
Key Accountabilities & Responsibilities
Drive Revenue Growth (Aligned to Annual Operating Plan):
Acquire new customers (direct and via channel partners)
Increase share of wallet by cross-selling new pool technologies
Promote innovations and expand into new market segments
Update Salesforce with all growth opportunities weekly
Conduct product trials at customer locations
Retain And Grow Existing Accounts
Ensure service excellence and deliver on performance & cost commitments
Leverage Solenis Value Advantage framework to capture value delivered
Maintain strong, multi-tiered customer relationships
Implement strategic price increases
Provide first-level troubleshooting and technical advice
Sales Forecasting & Collections
Ensure timely AR collections
Maintain accurate and timely sales forecasting
Channel Partner/Distributor Management
Grow business through existing partners
Expand coverage via new distributor appointments
Track and report secondary sales
Monitor and improve distributor ROI
Market Intelligence
Keep track of industry trends and competitor activity
Cross-functional Collaboration
Work closely with supply chain, HR, finance, R&D, procurement, and leadership teams
Continuous Development
Participate in 100 hours of learning annually
Stay updated on market and technological trends
Ethics & Integrity
Demonstrate and promote ethical practices across all activities
Education/Experience
EDUCATION, EXPERIENCE & KEY ATTRIBUTES
Technical background required (Engineering or Science)
Prior Experience In Pool Or Water Treatment Industries Preferred
Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous
Key Attributes
High learning agility and adaptability
Self-driven, result-oriented mindset
Strong communication and relationship-building skills
Collaborative and ethical team player
Ambitious with a passion for sustainable and safe water management
