Main tasks and responsibilities:
- Ability to understand the system flows and customer process for simple to complex parcel and Warehouse sortation systems.
- Team up with Service contract managers and Service development managers to understand operational hours and installed base.
- Coordinate with various stakeholders for gathering information high level controls and IT hardware of the system
- Prepare the overview of the Assets of the system based on the installed base reports.
- Prepare and generate the quick references for Mechanical, Electrical and Control Equipment.
- Prepare and generate the quick reference for Third party Items sold and installed on the site.
- Prepare and generate the quick refences for IT hardware and Software.
- Needs to create customer‑specific Life‑Cycle Plans (LCPs) that translate installed base and lifecycle risk signals into clear, decision‑ready multi‑year roadmaps
- Align with expert to calculate budgets for possible RMR projects in the future
- Map these budgets yearly to help customers make their CAPEX planning
- Keep track of opportunities that are converted in RMRs
- Ability to adapt to working with global stakeholders and different time zones
Personal characteristics:
- Should have Customer focus
- Good listener and communicator, creative and driven to win
- Good understanding of technical & commercial topics
- Time Management
- Ability to Co-ordinate with several stakeholders globally
- Logical and analytical approach
- Dedicated & reliable team player
- Commercial perspective for generating the RMR Business
Education and Experience:
- Is proficient with Microsoft Office.
- Bachelor's degree in engineering (Mechanical/Instrumentation/Mechatronics)
- Experience in life cycle planning in an engineering-based/material handling company for 4+ years
- Excellent in English language, both verbally and in writing
Proven track record with customer interaction by means of presentation, workshops etc. strongly preferred
