Why this job matters
The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.
What You'll Be Doing
1 - Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2 - Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3 - Assists in the review and progress assessment on continuous service improvement plans for each customer.
- Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
- Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
- Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.
The Skills You'll Need
Customer Service
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Escalation Management
Project/Programme Management
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
