Service Relationship Manager - Small Business Enterprise-Sales
Roles and Responsibilities
- Ensuring customer's closure request is processed timely
- Coordinate with relevant team to ensure correct resolution
- Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support
- Execute best practices to ensure reduction in complaints and errors
- Display ownership in handling service requests of customers with accurate resolution
- Update MIS/Reports accurately with details required
- Contribute towards improvement in TAT and NPS
- Take ownership in additional activities to drive team performance
